FAQ

We provide a toll free number on all patient statements and prefer that patients contact Patient Account Services, Inc. directly to discuss account concerns.

All claims are processed within 24 hours of being received.

Our medical billing services provide you with coding review and assistance. We are current on the latest coding regulations. Additionally our coders, who are certified and are specialists in coding, continually monitor your claims before they are sent to the insurance companies. Using this system provides a 99% first pass pay rate!

Patient Account Services, Inc. can contract to provide collection on your existing accounts receivable.

Yes. We can and often do take over this aspect for our clients.

Yes. Our practice management software provides access to many different types of reports that you can run at the practice level or we can generate for you from our end. Our policy is to provide you monthly with a detailed report that will provide you with a overview of your practice.

All costs related to billing, mailing patient statements, claims submission, reports, all software updates and training are included in your fee.

Yes. Like any business transaction we execute a contract that clearly defines our roles and responsibilities as well as provides both of us with confidence and assurances.

Yes. Our company is very committed to making sure we follow all rules regarding patient privacy.

While we have several specialties that we bill for our staff is constantly pursuing additional qualifications and education so we are always adding additional specialties. These are a few of the specialties we bill for:

  • Basic Medical
  • Podiatry
  • Cardiology
  • Dermatology
  • Family Medicine
  • Gastroenterology
  • General Surgery
  • Internal Medicine
  • Obstetrics/Gynecology
  • Urology

Yes! Our staff is available to you via telephone support during our normal business hours of 8am-5pm EST M-F

We have been located in Southern Maryland since we started over 20 years ago with a staff made up of local residents.

We invite and encourage anyone who is interested in our company and the fast-paced exciting world of medical billing and coding to apply! You can visit our offices and complete an application or simply apply online by clicking HERE!

All checks and EOB's (Explanation of Benefits) will continue to be sent directly to your office from the insurance companies. Since most insurance companies offer Electronic Remittance Advice (ERA), electronic versions of the EOB's, and electronic funds transfer (EFT), your office will receive electronic notification of payments through the ERA. Should you receive physical paper copies of EOB's from some insurance companies you will simply forward to us a scanned copy so that we can effectively follow-up.

Most major carriers accept electronic claims submission. However in that rare instance where they do not we will print a paper claim on a standard "1500 form" per that carrier's instructions and mail that claim to them at no extra cost to you.

JUST ONE! The platform we use is seamlessly integrates practice management, EMR and e Prescribing into one platform without "bridges" or expensive interfaces.

Yes! Your data is remotely stored on large powerful and secure servers with redundancy built in to ensure absolute safety and security of your data.

Utilizing our practice management software you are able to transmit electronically your charges to our office as soon as the visit is complete.

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